Support and Troubleshooting {#adobe-commerce-m-support}
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If you require support with this software, create a support ticket at [](https://support.visaacceptance.com/ "") and provide this information:
* Summary of the issue

* Steps to reproduce the issue

* Magento platform version `Cybersource` plugin version

* Visa Acceptance Solutions merchant ID

* Configuration screenshots

* All the themes/additional extensions that are installed

* Log files  
  To retrieve log files, navigate to this path in the root directory of Magento: `Magento Folder Name\var\log`.  
  These log files are needed:

* `system.log`

* `debug.log`

* `cybs.log`

* `exception.log`