Refunds

Overview

A refund, also known as a follow-on credit, returns the payment amount from a completed capture or sale transaction. A refund is linked to the original transaction and requires the transaction ID from that capture or sale response. This differs from a stand-alone credit, which does not require a prior transaction.

Supported Processors

Supported processors: Chase Paymentech Solutions, FDC Nashville Global,

Endpoints

POST /pts/v2/payments/{id}/refunds

The {id} is the transaction ID returned in the capture or sale response.

Example

This example shows a airline refund. does not require clientReferenceInformation.code.

{  "clientReferenceInformation": {    "code": "TC50171_3"  },  "processingInformation": {    "industryDataType": "airline"  },  "orderInformation": {    "amountDetails": {      "totalAmount": "500",      "currency": "USD"    }  }}

{  "_links": {    "void": {      "method": "POST",      "href": "/pts/v2/refunds/6823038625416445403955/voids"    },    "self": {      "method": "GET",      "href": "/pts/v2/refunds/6823038625416445403955"    }  },  "clientReferenceInformation": {    "code": "TC50171_3"  },  "id": "6823038625416445403955",  "orderInformation": {    "amountDetails": {      "currency": "USD"    }  },  "processorInformation": {    "approvalCode": "888888",    "responseCode": "100"  },  "reconciliationId": "67722608EGMV6Q7V",  "refundAmountDetails": {    "currency": "USD",    "refundAmount": "500.00"  },  "status": "PENDING",  "submitTimeUtc": "2026-04-24T02:37:42Z"}

Processor-Specific Refund Information

Chase Paymentech Solutions

When you use a Diners Club card, you must also include travelInformation.transit.airline.legs[].flightNumber in addition to the required fields.

FDC Nashville Global

FDC Nashville Global does not require any fields beyond the default required fields for a refund.

Visa Platform Connect

does not require clientReferenceInformation.code for a refund.

Required Fields

Field	Type	Description
`clientReferenceInformation.code`
`orderInformation.amountDetails.currency`
`orderInformation.amountDetails.totalAmount`

You can use these optional fields to include additional airline data with a refund.

Optional Fields

Field	Type	Description
`travelInformation.agency.code`
`travelInformation.agency.name`
`travelInformation.transit.airline.arrivalDate`
`travelInformation.transit.airline.carrierName`
`travelInformation.transit.airline.clearingCount`
`travelInformation.transit.airline.clearingSequence`
`travelInformation.transit.airline.creditReasonIndicator`
`travelInformation.transit.airline.customerCode`
`travelInformation.transit.airline.documentType`		For a list of possible values, see Airline Data Codes.
`travelInformation.transit.airline.electronicTicketIndicator`
`travelInformation.transit.airline.exchangeTicketAmount`
`travelInformation.transit.airline.exchangeTicketFeeAmount`
`travelInformation.transit.airline.invoiceNumber`
`travelInformation.transit.airline.numberOfPassengers`
`travelInformation.transit.airline.passengerName`		Value format: `lastname/firstname`.
`travelInformation.transit.airline.reservationSystemCode`		Available for Visa only.
`travelInformation.transit.airline.restrictedTicketDesciption`
`travelInformation.transit.airline.restrictedTicketIndicator`
`travelInformation.transit.airline.ticketChangeIndicator`
`travelInformation.transit.airline.ticketIssueDate`
`travelInformation.transit.airline.ticketIssuer.locality`
`travelInformation.transit.airline.ticketNumber`
`travelInformation.transit.airline.totalClearingAmount`
`travelInformation.transit.airline.totalFeeAmount`
`travelInformation.transit.airline.transactionType`		Set to one of these values: `01` (payment is for an airline ticket) or `02` (payment is for an ancillary purchase).

These optional fields apply to a ticket purchase and support up to four travel legs (travelInformation.transit.airline.legs[]).

Optional Fields for Ticket Purchases

Field	Type	Description
`travelInformation.transit.airline.legs[].arrivalTime`
`travelInformation.transit.airline.legs[].arrivalTimeMeridian`
`travelInformation.transit.airline.legs[].carrierCode`
`travelInformation.transit.airline.legs[].class`
`travelInformation.transit.airline.legs[].conjunctionTicket`
`travelInformation.transit.airline.legs[].couponNumber`
`travelInformation.transit.airline.legs[].departureDate`
`travelInformation.transit.airline.legs[].departureTime`
`travelInformation.transit.airline.legs[].departureTimeMeridian`
`travelInformation.transit.airline.legs[].destinationAirportCode`
`travelInformation.transit.airline.legs[].endorsementsRestrictions`
`travelInformation.transit.airline.legs[].exchangeTicketNumber`
`travelInformation.transit.airline.legs[].fareBasis`
`travelInformation.transit.airline.legs[].feeAmount`
`travelInformation.transit.airline.legs[].flightNumber`
`travelInformation.transit.airline.legs[].originatingAirportCode`
`travelInformation.transit.airline.legs[].stopoverIndicator`
`travelInformation.transit.airline.legs[].taxAmount`
`travelInformation.transit.airline.legs[].totalFareAmount`

Chase Paymentech Solutions Required Fields

Field	Type	Description
`processingInformation.industryDataType`		Set the value to `airline`.

Was this page helpful?