Frequently Asked Questions
This section includes quick answers to common questions about reports. Each answer links to the relevant task or reference page where full details are available.
Can I order my fields in an XML downloadable report?
No. XML standards do not require field order. CSV format supports specific field ordering. See Manage Downloadable Reports.
How soon will my generated report be ready?
Daily reports are available within 6 hours of the start time. Weekly, monthly, and one-time reports might take longer. See Service Level Targets in Reporting Overview.
Is there a limit to the size of a generated report?
No size limit, but large reports take longer to download. See Manage Downloadable Reports.
Where can I find report field descriptions?
See Report Fields and Descriptions for field names, descriptions, data types, and available values for all downloadable reports.
How can I identify declined authorizations in my reports?
In the Transaction Request Report, declined authorizations appear as ApplicationName = ics_auth with RCode = 0. See the Common Lookups callout in Report Fields and Descriptions.
How do I interpret an authorization REST API response code?
What is the reporting cycle of the Invoice Summary Report, and why can I not change the time zone?
The Invoice Summary report covers 12:00 a.m. on the first of the month through 11:59:59 p.m. Pacific Time on the last day, matching the monthly billing cycle. The time zone is fixed to align with billing. See Report Frequency and Start Time in Reporting Overview.
How can I get a one-time Invoice Summary report to cover my monthly invoice period?
The start date is the first of the month, the end date is the last day, and the time zone is UTC (labeled GMT in the ). See One-Time Reports in Manage Downloadable Reports.
Is the Acquirer Reference Number (ARN) reflected in any acquiring reports?
Yes. The ARN is exposed as Transaction Reference Number in reports. See the Common Lookups callout in Report Fields and Descriptions.
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Last published: October 28, 2026