When you do not receive a response message after sending an authorization request, this feature enables you to reverse the authorization that you requested.

Include the clientReferenceInformation.transactionId field in the original request for an authorization. The value of the merchant transaction ID must be unique for 180 days.

When the original transaction fails, the response message for the reversal request includes these fields:

• reversalAmountDetails.originalTransactionAmount
• processorInformation.responseCode

Requirements

Unless your processor supports authorization reversal after void (ARAV), timeout authorization reversals are supported only for authorizations that have not been captured and settled.

Endpoints

Example

Standard Example

{  "clientReferenceInformation": {    "transactionId": "987654321"  },  "reversalInformation": {    "amountDetails": {      "totalAmount": "100.00",      "currency": "ABC"    },    "reason": "testing"  }}

{  "_links" : {    "self" : {      "method" : "GET",      "href" : "/pts/v2/reversals/6869460219566537303955"    }  },  "clientReferenceInformation" : {    "code" : "RTS-Auth-Reversal"  },  "id" : "6869460219566537303955",  "orderInformation" : {    "amountDetails" : {      "currency" : "ABC"    }  },  "processorInformation" : {    "settlementDate" : "0501",    "responseCode" : "200"  },  "reconciliationId" : "82kBK3qDNtls",  "reversalAmountDetails" : {    "reversedAmount" : "100.00",    "currency" : "ABC"  },  "status" : "REVERSED",  "submitTimeUtc" : "2026-06-16T20:07:02Z"}

Required Fields

These fields are required to submit a time-out authorization reversal request.

Default Required Fields