Timeout Voids
When you do not receive a response message after requesting a capture, sale, refund, or credit, this feature enables you to void the transaction that you requested.
For guidance on timeout scenarios, see Transaction Timeout Guidance.
Include the clientReferenceInformation.transactionId field in the original request for a capture, sale, refund, or credit. The value of the merchant transaction ID must be unique for 180 days.
When the original transaction fails, the response message for the reversal request includes these fields:
voidAmountDetails.originalTransactionAmountprocessorInformation.responseCode
Supported Processors
- Chase Paymentech Solutions
- Elavon Americas
- FDC Nashville Global
- Fiserv RapidConnect
Endpoints
POST /pts/v2/voids/
POST /pts/v2/voids/
POST /pts/v2/voids/
Example
Standard Example
{ "clientReferenceInformation": { "transactionId": "987654321" }, "reversalInformation": { "amountDetails": { "totalAmount": "100.00" }, "reason": "testing" }}{ "_links": { "self": { "method": "GET", "href": "/pts/v2/voids/6541933390746728203005" } }, "clientReferenceInformation": { "code": "1654193339056" }, "id": "6541933390746728203005", "orderInformation": { "amountDetails": { "currency": "USD" } }, "status": "VOIDED", "submitTimeUtc": "2026-06-02T18:08:59Z", "voidAmountDetails": { "currency": "usd", "voidAmount": "100.00" }}Example
{ "clientReferenceInformation": { "transactionId": "987654321" }}{ "_links": { "self": { "method": "GET", "href": "/pts/v2/voids/6541933390746728203005" } }, "clientReferenceInformation": { "code": "1654193339056" }, "id": "6541933390746728203005", "orderInformation": { "amountDetails": { "currency": "USD" } }, "status": "VOIDED", "submitTimeUtc": "2026-06-02T18:08:59Z", "voidAmountDetails": { "currency": "usd", "voidAmount": "100.00" }}Fiserv RapidConnect Example
{ "clientReferenceInformation": { "code": "123456789012", "reconciliationId": "000000050000772", "transactionId": "987654321" }, "orderInformation": { "amountDetails": { "totalAmount": "100", "currency": "USD" } }}{ "submitTimeUtc": "2026-03-11T16:57:19Z", "processorInformation": { "approvalCode": "OK1272", "responseCode": "000" }, "consumerAuthenticationResponse": { "systemTraceAuditNumber": "500039" }, "orderInformation": { "amountDetails": { "authorizedAmount": "110.00" } }, "message": "Successful transaction.", "clientReferenceInformation": { "code": "123456789012" }, "reconciliationId": "000000050000772", "id": "7417122396283232235535", "_links": { "self": { "method": "GET", "href": "/pts/v2/voids/7417122396283232235535" } }, "status": "VOIDED"}Required Fields
These fields are required for all supported processors unless a processor-specific section indicates otherwise.
Default Required Fields
| Field | Description |
|---|---|
clientReferenceInformation. | — |
Processor-Specific Fields
| Field | Description |
|---|---|
clientReferenceInformation. | — |
clientReferenceInformation. | — |
orderInformation. | — |
orderInformation. | — |
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Last published: October 28, 2026